Return Policy

EFFECTIVE AUGUST 1, 2024: ORDERS PLACED WITH A DISCOUNT CODE CANNOT BE RETURNED OR EXCHANGED AND ARE CONSIDERED FINAL SALE.

Return and Exchange Requests: Please submit your return or exchange requests HERE. You will need your six-digit order number and the email address used to place the order. If you can’t find your order email us your name to info@boutiquebyjunie.com

 

Store Credit: Please note that store credit is the only options for returns. Refunds are not available. Store credits are issued in the form of a Junies Boutique gift card. The store credit will be sent to the email address associated with the order number of the returned item. Store credit is only issued after your return is received and processed. 

Return Details: 

  • You have 24 hours from the date an order is delivered to inspect and request a return.

  • Please include your invoice or order number when packing your return. 

  • Returns are processed within 1-2 business days of delivery to our facility.

Conditions for Returns: To be eligible for a return, the item must be unwashed, unworn, and in its original condition with all tags attached. It should also be returned in protective packaging to minimize any potential damage during handling. Shoes must be returned in their original shoe box, without any tape or stickers on it.

 

How to Package Returns: All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original shoe box and then packaged durably. Please do not put tape or labels on the shoe box. 

 

Shipping Costs: Customers are responsible for the shipping costs associated with returning the item. Please note that shipping and handling fees are not refundable.

 

Defective or Worn Items: If you have received a damaged item, please send us an email at info@boutiquebyjunie.com with an image of the damaged item along with your order number. If you return an item that we were not notified arrived damaged, and we find any defects on returned merchandise or signs of wear, we reserve the right to refuse the return.

 

Non-Returnable Items: The following items cannot be returned:

  • All accessories including sunglasses, jewelry, hats, and handbags

  • Free gifts or promotional items

  • Lifestyle products

  • Items marked as Final Sale

  • Items with built-in undergarments

  • Swimwear

  • Lingerie

  • Worn items

  • Items with scents, deodorant, and signs of wear

  • Shipping fees

 Cancellation Policy

Orders can be cancelled within 2 hours of being placed. Any order cancelled after 2 hours will inquire a 40% cancellation fee. The refund for cancelled items will be sent to the original payment method. Cancellation request due to processing times will not be granted. If you no longer need the item, and it is not part of our non-returnable items, you can submit a return request for store credit only.

Still have questions? Email us at info@boutiquebyjunie.com with your full name and order number and we will get back to you shortly. Please note, our Customer Service team is available Monday- Friday between 10am and 6pm. If you send an email outside our regular business hours, please allow one business day for a response. 

 

By making a purchase on our website you agree to this return policy and cancellation policy.